Privacy policy
Last Updated: July 14, 2026
This Privacy Policy describes how Gelstephon (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, browse our Site, make a purchase, or otherwise interact with our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Gelstephon operates this online fashion store offering women’s dresses and fashion products through our website.
Website:
Email:
Phone:
+1 425-805-6522
Business Address:
Gelstephon
723 Congress St SE
Washington, DC 20032
United States
2. Information We Collect
We collect personal information that you provide directly to us, information collected automatically when you use our Site, and information received from service providers that help us operate our store.
Information You Provide to Us
When you place an order, create an account, contact us, or interact with our Site, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment transaction information
- Customer support messages
- Return or refund request information
Order and Transaction Information
When you make a purchase, we collect information related to your order, including products purchased, order number, shipping method, billing details, delivery address, and transaction status.
Payment information is processed securely through Shopify and supported third-party payment providers.
We do not store your full credit card or debit card number on our website or servers, and we do not have access to your complete payment card details.
Automatically Collected Information
When you visit our Site, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages viewed
- Products viewed
- Referring website or traffic source
- Interaction with ads, emails, or website features
- Cookie and tracking technology data
This information helps us understand how visitors use our Site, improve website performance, prevent fraud, and measure marketing effectiveness.
3. How We Use Your Information
We use personal information for the following purposes:
To process and fulfill orders
Including payment confirmation, order review, shipping, delivery, and order updates.
To provide customer support
Including responding to inquiries, return requests, refund questions, product questions, and order issues.
To communicate with you
Including order confirmations, shipping updates, customer service messages, and policy-related notices.
To improve our Site and services
Including analyzing website performance, customer behavior, product interest, and shopping experience.
To prevent fraud and protect our store
Including order verification, payment security, fraud prevention, and account protection.
To conduct marketing and advertising
Including measuring advertising performance, showing relevant ads, and improving promotional campaigns.
To comply with legal obligations
Including tax, accounting, compliance, dispute resolution, and regulatory requirements.
4. Shopify and Third-Party Service Providers
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services online.
We may share necessary information with service providers that help us operate our store, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Customer support tools
- Fraud prevention providers
- Analytics providers
- Advertising platforms
These service providers are only given information necessary to perform their services.
5. Advertising and Tracking Technologies
We may use advertising and tracking technologies provided by third-party platforms to help us promote products, measure advertising performance, understand visitor behavior, and provide more relevant advertisements.
These technologies may include services provided by:
- Other advertising platforms
These technologies may collect information such as:
- Pages viewed
- Products viewed
- Add-to-cart activity
- Checkout activity
- Purchase activity
- Device and browser information
- IP address
- Cookie or pixel identifiers
- Advertising interaction data
We may use this information to:
- Measure advertising performance
- Understand how visitors interact with our Site
- Track conversions
- Improve advertising campaigns
- Create or improve advertising audiences
- Provide more relevant advertisements
These platforms may process information according to their own privacy policies and advertising settings.
6. Google Advertising, Analytics, and Merchant Services
We may use Google services, including Google Analytics, Google Ads, Google Merchant Center, and shopping-related advertising tools, to understand website performance, measure advertising results, and promote our products.
Google-related tools may collect information such as:
- Device information
- Browser information
- Website activity
- Traffic source
- Advertising interaction
- Conversion activity
This information helps us improve our store, measure campaign performance, and provide more relevant shopping experiences.
7. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our Site and improve your shopping experience.
Cookies may be used for:
- Website functionality
- Shopping cart and checkout operation
- Account login and preferences
- Security and fraud prevention
- Analytics and performance measurement
- Advertising and remarketing
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality, including cart and checkout features.
8. How We Share Information
We do not sell your personal information as defined under applicable privacy laws.
However, we may share certain information with service providers and advertising service providers as described in this Privacy Policy to operate our store, process orders, provide customer support, measure marketing performance, and deliver relevant advertising.
We may share information with:
- Shopify
- Payment providers
- Shipping and fulfillment partners
- Fraud prevention providers
- Analytics providers
- Advertising service providers
- Professional advisors, when necessary
- Legal or regulatory authorities, when required by law
9. Your Privacy Rights
Depending on your location, you may have certain privacy rights regarding your personal information.
These rights may include:
- The right to access personal information we hold about you
- The right to correct inaccurate personal information
- The right to request deletion of personal information
- The right to restrict or object to certain processing
- The right to opt out of certain marketing communications
- The right to opt out of certain targeted advertising activities
To exercise your privacy rights, please contact us at:
10. Your Privacy Choices
You may opt out of marketing emails by clicking the unsubscribe link included in our marketing messages.
You may also control cookies through your browser settings.
We will honor applicable privacy rights and requests according to relevant privacy laws.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Maintain business records
Order information may be retained for accounting, tax, compliance, and customer service purposes.
12. Data Security
We take reasonable steps to protect your personal information.
Our checkout is processed through Shopify and supported payment providers.
Payment information is handled through secure payment systems, and we do not store full payment card details on our website.
However, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.
13. International Visitors
Our Site is operated primarily for customers in the United States.
If you access our Site from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.
14. Children’s Privacy
Our Site is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at:
We will take appropriate steps to remove the information.
15. Links to Third-Party Websites
Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.
Any updates will be posted on this page with a revised “Last Updated” date.
17. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Brand Name:
Gelstephon
Website:
Email:
Phone:
+1 425-805-6522
Business Address:
Gelstephon
723 Congress St SE
Washington, DC 20032
United States
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM ET
We aim to respond to customer inquiries within:
24–48 business hours
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