Shipping policy
Last Updated: July 14, 2026
Thank you for shopping with Gelstephon.
This Shipping Policy explains how we process, ship, and deliver orders purchased through:
Please review this policy carefully before placing your order.
1. Order Processing Time
All orders are processed within:
1–3 business days
after payment confirmation.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During peak seasons, promotional events, holidays, or periods of high order volume, processing times may be slightly extended.
If a significant delay affects your order, we will notify you by email.
2. Shipping Destination
We currently ship orders to addresses within the United States.
Shipping availability may vary depending on product availability, shipping address, and delivery options available during checkout.
Customers are responsible for providing complete and accurate shipping information before completing their purchase.
3. Estimated Delivery Time
Delivery time includes both order processing time and shipping transit time.
Typical delivery timeframe:
Estimated Total Delivery Time: 7–13 business days
Breakdown:
Processing Time:
1–3 business days
Shipping Transit Time:
6–10 business days
Delivery times are estimates and are not guaranteed.
Delays may occur due to carrier operations, weather conditions, holidays, incorrect shipping information, or circumstances beyond our reasonable control.
4. Shipping Cost
We offer:
Free Standard Shipping on all orders shipped within the United States.
There is no minimum order requirement and no additional shipping fee for standard delivery.
If additional shipping options are available during checkout, any applicable shipping charges will be clearly displayed before payment is completed.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow:
24–72 hours
for tracking information to become active after shipment.
Tracking updates may be delayed due to carrier system updates.
Customers can use the tracking information provided in the shipping confirmation email to monitor delivery progress.
6. Shipping Carriers and Fulfillment
Orders are shipped through shipping carriers and fulfillment partners selected according to product availability, destination, and delivery requirements.
Shipping carriers may vary depending on the shipping address, availability, and order requirements.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please verify:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Phone number
- Email address
Incorrect or incomplete shipping information may result in delivery delays or unsuccessful delivery attempts.
If you notice an error after placing your order, please contact us as soon as possible:
Email:
We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has entered processing or shipment.
8. Lost, Delayed, or Missing Packages
If your package is delayed, lost, or marked as delivered but you have not received it, please contact our customer support team.
Please provide:
- Order number
- Tracking information
- Description of the issue
We may request additional information to help investigate the delivery issue.
Our team will review the situation and work with customers and shipping carriers to help resolve delivery-related issues.
9. Returned or Failed Deliveries
Packages returned due to:
- Incorrect shipping information provided by the customer
- Failed delivery attempts
- Refusal of delivery
- Customer inability to receive the package
may require additional shipping costs if a replacement shipment is requested.
Any applicable costs will be communicated with and approved by the customer before processing.
10. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
For faster assistance, we recommend contacting us within 48 hours after delivery whenever possible.
Please include:
- Order number
- Photos of the item
- Photos of packaging
- Description of the issue
We will review your request and provide assistance according to our Return & Refund Policy.
11. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or shipment.
If a cancellation is successfully completed, applicable refunds will be processed according to our Return & Refund Policy.
12. Delivery Exceptions
Delivery delays may occur due to circumstances outside our reasonable control, including:
- Severe weather conditions
- Carrier delays
- Holiday shipping volume
- Incorrect shipping information
- Unexpected transportation disruptions
We will make reasonable efforts to assist customers affected by delivery delays.
13. Contact Information
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
Brand Name:
Gelstephon
Website:
www.gelstephon.com
Email:
hello@gelstephon.com
Phone:
+1 425-805-6522
Mailing Address:
Gelstephon
723 Congress St SE
Washington, DC 20032
United States
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM ET
We aim to respond to customer inquiries within:
24–48 business hours
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