Terms of service
Last Updated: July 14, 2026
Welcome to Gelstephon.
This website is operated by Gelstephon. Throughout the site, the terms “we,” “us,” and “our” refer to Gelstephon.
By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms of Service and any additional policies referenced on our website.
These Terms apply to all visitors, customers, and users who access or use our website.
If you do not agree with these Terms, please do not use our website or purchase products from us.
1. Store Information
Gelstephon is an independently operated online fashion retailer specializing in women’s dresses, elegant fashion products, and occasion-ready styles through our official website:
Website:
Email:
Phone:
+1 425-805-6522
Business Address:
Gelstephon
723 Congress St SE
Washington, DC 20032
United States
Our store is operated through Shopify, which provides the e-commerce platform that supports our online store operations, including product display, checkout processing, payment management, and order management.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are accessing this website with the permission of a parent or legal guardian.
You agree not to use our website, products, or services for unlawful, fraudulent, harmful, or unauthorized purposes.
You may not interfere with the security, functionality, or normal operation of our website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, sizing information, colors, prices, and availability displayed on our website are accurate and up to date.
Product colors may appear slightly different depending on device settings, screen displays, lighting conditions, and photography environments.
If we discover an error regarding product information, pricing, or availability, we will make reasonable efforts to correct the information and communicate with affected customers when necessary.
4. Product Availability
Product availability may change from time to time based on inventory levels and stock status.
We may update product listings or adjust availability based on inventory changes and product status.
If a product becomes unavailable after an order is placed, we will notify the customer and provide reasonable solutions, which may include replacement options, order adjustment, cancellation, or refund when applicable.
5. Pricing and Currency
All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.
Prices may change from time to time.
The final order amount will be displayed during checkout and may include product prices, applicable shipping charges, discounts, and applicable taxes based on your location.
If a pricing, technical, or product information error occurs, we reserve the right to correct the issue and contact affected customers before completing fulfillment.
6. Orders and Order Acceptance
When you place an order, you will receive an order confirmation email acknowledging that we have received your order request.
Your order confirmation allows us to begin processing your order. Order fulfillment remains subject to payment verification, product availability, shipping information accuracy, and necessary order checks.
Orders may be reviewed before fulfillment for:
- Payment authorization
- Product availability
- Shipping information accuracy
- Fraud prevention
- Compliance with our policies
Orders may be canceled before shipment when necessary due to:
- Payment authorization issues
- Fraud prevention concerns
- Inventory limitations
- Incorrect or incomplete order information
- Technical errors affecting pricing or order details
If an order is canceled, applicable refunds will be issued to the original payment method.
7. Payment Terms
We accept secure payment methods displayed during checkout.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Payments must be successfully authorized before orders are processed.
Payment information is securely processed through Shopify and supported third-party payment providers.
Gelstephon does not store your full credit card or debit card number on our website or servers, and we do not have access to your complete payment card details.
8. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
For information regarding:
- Processing times
- Shipping costs
- Estimated delivery times
- Tracking information
please review our Shipping Policy.
Delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, customs processing, incorrect shipping information, or circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information during checkout.
9. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
We offer a 30-day return window after delivery for eligible items.
Products must meet the requirements outlined in our Return & Refund Policy.
Please review our Return & Refund Policy for details regarding:
- Return eligibility
- Return procedures
- Return shipping costs
- Refund timelines
- Non-returnable items
10. Customer Accounts
If you create an account with us, you are responsible for maintaining the confidentiality of your account information.
You agree to provide accurate, current, and complete account information.
If you believe your account has been accessed without authorization, please contact us immediately at:
11. Personal Information and Privacy
Your use of personal information submitted through our website is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, share, and protect personal information, including information related to orders, customer support, analytics, advertising, and marketing activities.
Please review our Privacy Policy for more details.
12. Intellectual Property
All website content, including text, graphics, logos, images, product content, design elements, layout, icons, and other materials, is owned by or licensed to Gelstephon unless otherwise stated.
You may not copy, reproduce, modify, distribute, display, sell, or use our website content without prior written permission.
13. Prohibited Uses
You agree not to use our website or services for prohibited activities, including:
- Violating applicable laws or regulations
- Providing false or misleading information
- Fraudulent activities
- Interfering with website security or functionality
- Attempting unauthorized access to our systems
- Uploading viruses, malware, or harmful code
- Collecting customer information without authorization
- Using our website for spam, abuse, or unlawful activity
- Infringing the rights of Gelstephon or third parties
We reserve the right to restrict access to our website if these Terms are violated.
14. Third-Party Services
Our website may include links, integrations, or services provided by third parties.
We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Advertising and Marketing Tools
We may use advertising, analytics, and tracking technologies provided by platforms including:
- Shopify
- Other advertising and marketing providers
These tools help us:
- Measure advertising performance
- Improve website experience
- Understand customer behavior
- Provide relevant advertisements
For information about cookies, tracking technologies, advertising data, and privacy choices, please review our Privacy Policy.
16. Customer Feedback and Submissions
If you submit reviews, comments, feedback, suggestions, images, or other materials to us, you agree that we may use such content for legitimate business purposes where permitted by law.
We may use submitted content for customer service, website improvement, and marketing purposes.
You confirm that your submissions:
- Do not violate third-party rights
- Do not contain unlawful content
- Are not false, abusive, or harmful
17. Disclaimer of Warranties
We are committed to providing accurate product information and reliable services.
We strive to maintain a secure and convenient shopping experience.
However, we cannot guarantee that our website will always operate without interruptions, errors, or temporary unavailability.
Products and services are provided subject to applicable laws and consumer protection rights.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Gelstephon shall not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
Our liability related to a purchase will generally be limited to the amount paid for the product involved in the claim, except where such limitation is not permitted by law.
Nothing in these Terms affects your rights under applicable consumer protection laws.
19. Indemnification
You agree to indemnify and hold harmless Gelstephon and its partners and service providers from claims, damages, losses, liabilities, or expenses resulting from:
- Your violation of these Terms
- Misuse of our website
- Violation of applicable laws
- Violation of third-party rights
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
21. Termination
These Terms remain effective unless terminated by you or us.
We may suspend or restrict access to our website or services if users violate these Terms, engage in fraudulent activity, or misuse our website.
22. Governing Law
These Terms of Service and any related disputes shall be governed by the applicable laws of the District of Columbia, United States, without regard to conflict of law principles.
23. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our practices, services, legal requirements, or business operations.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage customers to review these Terms periodically.
Continued use of our website after updates are posted indicates acceptance of the revised Terms.
24. Contact Information
If you have any questions about these Terms of Service, please contact us:
Brand Name:
Gelstephon
Website:
Email:
Phone:
+1 425-805-6522
Business Address:
Gelstephon
723 Congress St SE
Washington, DC 20032
United States
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM ET
We aim to respond to customer inquiries within:
24–48 business hours.
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