Refund policy
Last Updated: July 14, 2026
At Gelstephon, we want our customers to have a clear and straightforward return experience.
This Return & Refund Policy explains our return window, return eligibility, return process, return shipping costs, refund process, and contact information.
This policy applies to purchases made through:
1. 30-Day Return Window
We offer a 30-day return policy.
You have 30 days after delivery to request a return.
To qualify for a return, your item must be:
- Unworn or unused
- In the same condition that you received it
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase, such as your order number
Items that do not meet these conditions may not qualify for a return.
2. How to Start a Return
To start a return, please contact us at:
within 30 days after delivery.
Please include:
- Order number
- Email address used at checkout
- Reason for the return request
Once we receive your request, we will provide the return instructions and next steps.
Please do not send items back before receiving return instructions from our customer support team.
Returns sent without following our return instructions may experience delays in processing.
3. Return Method
Returns are accepted by mail only.
Please follow the return instructions provided by our customer support team.
We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Responsibility:
For standard returns, including:
- Change of mind
- Style preference
- Ordering the wrong size
- Ordering the wrong color
- No longer wanting the item
Customers are responsible for return shipping costs.
Gelstephon Responsibility:
If the item is defective, damaged, or if you received the wrong product, Gelstephon will cover the return shipping cost or provide a prepaid return label when applicable.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.
For faster assistance, we recommend contacting us within 48 hours of delivery whenever possible.
Please include:
- Order number
- Photos of the item
- Photos of packaging
- Description of the issue
After reviewing the issue, we will provide an appropriate solution, such as a replacement, refund, or other available resolution.
6. Non-Returnable Items
The following items are not eligible for return:
- Items clearly marked as Final Sale or non-returnable on the product page
- Gift cards
- Custom-made or personalized items
- Items that have been worn, washed, used, damaged, altered, or returned without original tags or original packaging
7. Exchanges
Direct exchanges may not be available for all items.
The fastest way to receive another item is to return the eligible item you received and place a new order after your return has been processed.
For defective, damaged, or incorrect items, please contact us so we can review the issue and provide an appropriate solution.
8. Refunds
After we receive your returned item, we will review it according to this policy and confirm your refund eligibility.
If the returned item meets the requirements of this policy, your refund will be processed to your original payment method within:
3–7 business days after the refund is confirmed.
Please note that your bank, credit card company, or payment provider may require additional time to process and display the refund.
9. Original Shipping Charges
If shipping charges were paid at checkout, original shipping charges are generally non-refundable unless the return is due to our error, including:
- Defective items
- Damaged items
- Incorrect products received
10. Restocking Fee
We do not charge a restocking fee for eligible returns.
11. Return Instructions
Return instructions, including the return address, will be provided after your return request is received.
Please include your order number or return information with your package so we can identify and process your return.
12. Contact Information
If you have questions about returns, refunds, damaged items, or exchanges, please contact us:
Brand Name:
Gelstephon
Website:
www.gelstephon.com
Email:
hello@gelstephon.com
Phone:
+1 425-805-6522
Business Address:
Gelstephon
723 Congress St SE
Washington, DC 20032
United States
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM ET
We aim to respond to customer inquiries within:
24–48 business hours
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